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Shipping & Return Policy

Shipping and Returns

All of our HOT items ship from the continental US ONLY

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail.  If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment. All orders canceled after being placed will be charged a 1% cancellation fee-This will not be applied if the purchased item is currently out of stock.

 

Shipment process:

Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at ryan@mybouncehouseforsale.com. If your order is canceled while in transit or 1 business day before transit - a 25% restocking fee will be applied- this is a direct fee to that goes directly to Fedex to reroute your HOT item back to our warehouses-

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to ryan@mybouncehouseforsale.com and we will process an insurance claim on your behalf.

 

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Warranty/Claims

In the case of a warranty or claim request- please provide the following items to us via email- photos of the damage (up close and far back), your order #, a brief description of your issue- We will follow up with you within 24-48 hours after this information has been provided- We work very quickly on these cases-

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately at that time- It will take 1-3 days to show back on your card- varying bank to bank-

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ryan@mybouncehouseforsale.com.

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